Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and SyncReach Solutions Inc. (“SyncReach,” “we,” “us,” or “our”) governing your access to our website and the services we provide. Specific projects may also be governed by a separate proposal or statement of work, which prevails over these Terms to the extent of any conflict.

01 Acceptance of these Terms

By accessing or using our website, or by engaging us for services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a firm or other organization, you represent that you have authority to bind it. If you do not agree, do not use our website or services.

Relationship to client agreements

These Terms govern your access to and use of this website. They do not govern the provision of professional services. If you and SyncReach have entered into a separate written services agreement, master services agreement, statement of work, or other contract signed or otherwise expressly accepted by both parties (each, a “Client Agreement”), that Client Agreement — and not these Terms — governs the services provided under it and the parties’ rights and obligations in respect of those services, including intellectual property ownership and licensing, confidentiality, publicity and portfolio rights, fees, warranties, limitation of liability, indemnification, governing law, and dispute resolution.

In the event of any conflict, ambiguity, or inconsistency between these Terms and a Client Agreement, the Client Agreement prevails to the extent of the conflict. Nothing in these Terms adds to, varies, limits, or supersedes any Client Agreement, whether these Terms are accepted before, at the same time as, or after the Client Agreement is entered into. These Terms are not incorporated into any Client Agreement unless that Client Agreement expressly states that they are.

02 Our services

SyncReach provides digital growth services for law firms and other clients, which may include website design and development, client-intake and automation systems, email and SMS marketing, social media, content, branding, and related custom solutions. We may modify, add, or discontinue features of our website or service offerings at any time.

03 Engagement & scope

The specific services, deliverables, timelines, and fees for a given project are defined in a written proposal or statement of work agreed between us. Work outside that agreed scope may require a change order and additional fees. Estimates and timelines depend on your timely cooperation, approvals, and provision of required materials and access.

04 Fees & payment

Fees, payment schedules, and any retainer or deposit are set out in the applicable proposal or statement of work. Unless stated otherwise, invoices are due on the terms specified, and amounts are exclusive of applicable taxes (including HST). Late payments may be subject to interest and may result in suspension of work. Third-party costs (such as hosting, software, or advertising spend) are your responsibility unless we agree otherwise in writing.

05 Your responsibilities

• Provide accurate information, content, and timely feedback and approvals;
• Ensure you have the rights to any materials you provide to us for use in your project;
• Maintain the security of any accounts and credentials you control;
• Comply with all laws and professional or regulatory obligations that apply to your firm, including those of your law society.

06 Intellectual property

You retain ownership of the content, trademarks, and materials you provide to us. Subject to full payment, we assign or grant you the rights to the final deliverables we create specifically for you under a project, as described in the applicable statement of work. We retain ownership of our pre-existing materials, tools, frameworks, know-how, and any general components or templates, and may use general skills and knowledge gained. We will identify you as a client, or display work created for you in our portfolio, case studies, award submissions, or marketing materials, only with your prior written consent. Consent may be given by email from your designated contact, applies only to the use for which it is given, and may be withdrawn on thirty (30) days’ written notice, after which we will remove the materials from channels within our control. Where a Client Agreement addresses publicity or portfolio use, that agreement governs.

07 Third-party services

Our services may rely on or integrate third-party platforms (for example, hosting, form delivery, email/SMS, scheduling, analytics, and payment providers). Your use of those services is subject to their terms, and we are not responsible for their availability, performance, or acts. We do not control and are not liable for third-party websites or services linked from our site.

08 Marketing compliance

Where we provide email, SMS, or other marketing services, you are responsible for ensuring your contact lists and campaigns comply with applicable law, including Canada’s Anti-Spam Legislation (CASL) and applicable privacy law. You confirm you have the necessary consents for the contacts you provide. We will work with you to support compliant practices, but you remain responsible for your communications and the content you approve.

09 No legal advice

SyncReach is a digital services provider, not a law firm, and we do not provide legal advice. Nothing we provide — including templates, policies, or marketing content — constitutes legal advice or creates a lawyer-client relationship. You are responsible for obtaining independent legal review of anything that carries legal or regulatory implications for your firm.

10 Confidentiality

Each party may receive confidential information of the other. Each party agrees to use the other’s confidential information only as needed to perform under these Terms or an engagement, to protect it with reasonable care, and not to disclose it except to those who need it and are bound by similar obligations, or as required by law.

11 Disclaimers

Our website and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant any specific marketing, ranking, traffic, lead, or revenue outcome — results depend on many factors outside our control.

12 Limitation of liability

To the fullest extent permitted by law, SyncReach and its directors, officers, and personnel will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to these Terms or our services. Our total aggregate liability for any claim will not exceed the amount you paid us for the specific services giving rise to the claim in the three (3) months before the event giving rise to liability. Where a Client Agreement specifies a limitation of liability, that limitation governs in place of this section for the services provided under it. Nothing in these Terms limits liability that cannot be limited under applicable law.

13 Indemnification

You agree to indemnify and hold harmless SyncReach from and against any claims, damages, losses, and reasonable expenses (including legal fees) arising out of your content, your use of our services, your violation of these Terms, or your breach of any law or third-party right.

14 Term & termination

These Terms apply while you use our website or services. Either party may terminate an engagement as set out in the applicable statement of work, or for material breach that is not cured within a reasonable period after notice. On termination, you remain responsible for fees for work performed and authorized costs incurred. Provisions that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification — will survive.

15 Governing law & disputes

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction of the courts located in Ontario for any dispute arising out of or relating to these Terms or our services, subject to any agreement between us to resolve disputes through good-faith negotiation or mediation first.

16 Changes to these Terms

We may update these Terms from time to time by posting an updated version to this page and updating the “Last updated” date above. Updates take effect thirty (30) days after posting and apply prospectively to your use of our website and services on and after the effective date. Updates to these Terms do not amend, and have no effect on, any Client Agreement. Where we consider a change to be material, we will provide additional notice, which may include email notice or an on-site notice requiring acknowledgement.

17 Accessibility

We aim to make this website usable by as many people as possible, including people using screen readers, keyboard-only navigation, or other assistive technology. Our Accessibility Statement sets out our current conformance status against WCAG 2.2 Level AA, the limitations we know about, how we test, and how to report a barrier.

If an accessibility barrier prevents you from accessing information or completing an action on this site, contact us using the details below and we will provide the information or complete the transaction through an alternative method. Nothing in these Terms limits any right you have under applicable accessibility legislation.

18 Contact

Questions about these Terms? Reach us at:

• Email: [email protected]
• Phone: +1 (289) 270-1009